“Law of Georgia on the Protection of Customer Rights” imposes a number of obligations on business entities, including the proper provision of information, the mandatory 2-year warranty on sold goods, the obligation to unconditionally accept the return of goods sold online within 14 days, and more.

In case of violation of any obligation specified in the aforementioned law, the customer can appeal to the Competition Agency, and the Agency may impose the liability measures established by law on the seller.

In order for a business to comply with the legislation and avoid the risk of liability imposed by the Competition Agency, we offer the following:

•   Retail sector activity audit to determine compliance with the “Protection of Customer Rights” legislation
•   Drafting warranty service terms
•   Development of exchange and return policies for online trading
•   Development of an information provision policy for consumers
•   Representation of the company and protection of its interests at the Competition Agency

Legal support in the area of consumer rights is a great advantage for the retail sector. This not only helps you avoid legal risks but also improves your business reputation, reduces financial losses, and increases customer loyalty.

What Sets Us Apart

•   Qualification and High Quality – You receive service not from a single lawyer, but from a team of professionals who have the relevant academic knowledge and many years of practical experience in corporate law
•   Deep Specialization in the Retail Sector –Our team has many years of practical experience, which allows us to quickly and accurately assess any challenge related to consumer rights, which is especially important for retail businesses.
•   High Ethical Standards – Your company’s support will be provided by a team of professionals with many years of practical experience in the legal field, for whom maintaining professional ethics is one of the top priorities
•   Flexibility and Constant Availability – Loialte Legal ensures an in-depth analysis of each client’s needs and the implementation of tailored solutions at a time and within deadlines that are convenient for the client

Benefit for Your Business

•   Protection and Improvement of Business Reputation – Protecting customer rights significantly enhances the company’s reputation when the company is in full compliance with the requirements set by the applicable legislation
•   Minimizing and Preventing Client claims – With the involvement of Loialte Legal’s experienced lawyers, the client will be able to minimize client’s claims and receive timely and accurate legal support in the early stages of dealing with dissatisfied customers
•   Competitive Advantage – Compliance with the legal requirements of consumer rights legislation and adherence to ethical standards can become a competitive advantage for the business and a prerequisite for attracting a larger number of clients.

Who We Serve

The service is intended for organizations of various sizes and industries, including:

•   For Startups, for which it is crucial to have a reliable legal partner at the initial stage of the business
•   For Small and Medium Enterprises, which constantly require the right legal solutions to operate smoothly, efficiently, and without legal risks
•   For Large Corporations, which require support from highly qualified and experienced lawyers due to business transactions

Our Approach

•   Legal Risk Assessment and Consultation – Our team conducts a comprehensive analysis of processes, evaluates risks in case of any discrepancies, and provides the necessary consultations to ensure compliance with the legal requirements concerning consumer rights within the company.
•   Preventive Approach: Loialte Legal ensures the implementation of preventive measures from the outset and strives to make every business decision legally sound, aiming to minimize potential claims and disputes from customers
•   Communication: We place special emphasis on timely and transparent communication with clients, ensuring their awareness and accurate expectations at every stage of the process
•   Flexible Cooperation Model: Providing services in a format that best suits the client’s needs (remotely, on-site, individual meetings, etc.)

Contact us today to learn more about the benefits of working with Loialte Legal!